What A Move (WAM)
Policies & Limits of Liability
This is very important information that we want to make sure every customer understands. When we are on the clock we work for you and will make every effort to do what you ask. Please be advised that certain things you may ask for come with certain risks, and we cannot be responsible for the results of these requests. Our policies are for your protection as well as ours.
COMPANY POLICIES
1. The customer or his representative must be present during the move and final “walk-through.” Our time runs continuously until all tools and equipment are back in the truck and payment is completed. Having your cash, company check, money order, or credit or debit card ready will save you time and money (we do not accept personal checks).
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2. We require cash or money order at the time of delivery for any balance due on long-distance moves. If you wish to pay using a credit or debit card you must inform us prior to your delivery and make appropriate arrangements with our office. The delivery drivers for long-distance moves cannot process/accept any forms of payment other than cash or money order. There is a $29.99 travel fee for all services with an additional $.53 per additional mile outside of city perimeters.
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3. For local moves, you must pay a 30% security deposit of the total estimated cost, to be placed our calendar. In order to start the move, we require an additional 20%. The final payment will be due before completion of final load. Any damage claims must be submitted in writing to our claims department within 60 days of your move. Unless payment is made in full, we are not required to answer or process a claim. Do not assume you may deduct the money from the final bill to compensate yourself in the event of damage. This is illegal.
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4. We only move empty freezers/refrigerators.
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5. We only move empty aquariums. (This means empty of water, and also empty of creatures such as lizards, turtles and snakes.)
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6. If you have a waterbed, we will be glad to move it. However, we are not waterbed technicians. We will follow your instructions, but you must make a final inspection before our crew leaves. We will not send men out for later adjustments. If you prefer to have a waterbed company move your bed, please do so.
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7. If the move requires work above and beyond the original order for services, WAM reserves the right to fulfill other obligations before completing additional work.
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8. WAM reserves the right to reschedule the move at an agreed upon time, without liability if there is inclement weather, including, but not limited to, rain, snow, ice, etc.
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9. We reserve the right to send extra men to complete a job in 8 hours on the clock (time of day, not man hours) or if a job is running past 5 p.m. The customer will be charged accordingly.
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10. We reserve the right to limit our work day to 12 hours. In certain cases, due to DOT hours of service rules for drivers, we may need to cut a job short or send a replacement driver to avoid violating those regulations.
11. Our personnel will move your pianos, appliances, and items over 300 lbs. if indeed the work can be done safely. Unfortunately, damage may result to floor surfaces. If you wish to take this risk WAM will not be responsible. (SEE BELOW, LIMITS of LIABILITY.)
12. WAM will not take a truck off pavement or on steep grades. WAM will not drive a truck over freshly graveled driveways. Any time spent positioning the truck(s) or time lost due to truck(s) getting stuck will be at customer’s expense. At finish of the job, the clock does not stop until our truck(s) are back on the municipal street.
13. We try to be as flexible as we can with scheduling. If you cancel your move with less than 72 hour notice you will be charged 50% of total estimate as a nonrefundable cancellation fee. If you reschedule for another day the manager may waive the fee at his discretion. The fee compensates us for work lost should you not move as scheduled. Common reasons for moving delays are: house closings, carpets, painting, floor refinishing, driveway not ready for trucks, etc. If we send a crew to your location and you are not able to move the cancellation fee charged will be based on the number of men and distance traveled.
14. WAM will not do anything that we feel is unsafe.
15. You may move your own glass, porcelain, ceramics, etc. yourself. If you wish, we will move them carefully, but will not be responsible for breakage and/or resulting damage to unpacked fragile items. If you wish to have fragile items packed in order that they will be covered by basic or increased insurance you will be charged for packing and materials. If you decline additional materials we will move the items but you will be asked to sign a waiver.
16. For safety reasons, small children and pets must be out of work area.
17. We are often asked to perform tasks that border on the impossible. WAM will not be responsible for damage caused by non-routine moving including but not limited to, standing pieces on end, sharp turns, overcrowded work areas, difficult stairways, snags and sharp edges in work areas and doorways, handing over balconies, railings, etc., tight squeezes, and damage caused by weather. You will be asked to sign a waiver if we agree to attempt a move that we deem unsafe or unreasonable.
18. What A Move will move no flammables or hazardous material due to safety laws and DOT regulations.
19. When moving household items, we have found deterioration occurs over time due to age/heat/dry rotting. Mattresses lump and disfigure upon disturbing, lamp shades and wiring also become brittle and rotten. If you wish, we will move them carefully, but will not be responsible for damage of deteriorated items.
20. Simulated wood products and pressed board have poor structural integrity which does not lend itself to moving or repair. We will move these items carefully but cannot be responsible for damage of simulated wood or pressed board furniture. These items are excluded from any and all moving insurance coverage.
1. What A Move’s liability for lost or damaged items is limited to $.60 per pound per article unless additional insurance has been purchased by the customer.
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2. WAM shall be responsible for replacement of any lost items listed on inventory page and inspected prior to move, subject to above limits. Items not listed are not insured.
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3. The condition of any item(s) boxed by customer (PBO/packed by owner) and not inspected prior to move are not insured by WAM and is the responsibility of the customer.
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4. WAM shall in no way be responsible for the working condition of electronic equipment, grandfather clocks, or any other piece of mechanical equipment (MCU/mechanical condition unknown). Damage to cabinets and surfaces of such equipment will be treated as stated in condition #1 above unless additional insurance with appropriate add-on coverage (i.e. electrical and mechanical) has been purchased.
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5. Liability is limited to $50.00 for damage to floors, walls, doors, and painted surfaces. Liability limit may be raised by written agreement of both parties prior to move.
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6. The right is reserved by What A Move to repair or replace any damaged item(s).
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7. What A Move will not be responsible for damage caused by non-routine moving including but not limited to, standing pieces on end, sharp turns, over-crowded work areas, difficult stairways, snags and sharp edges in work areas and doorways, handing over balconies, railings, etc., tight squeezes, and damage caused by weather. You will be asked to sign a waiver if we agree to attempt any non-routine moving request.
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8. What A Move shall not be responsible for loss or damage to accounts, bills, checks, evidence of debts, letters of credit, passports, tickets, documents, manuscripts, notes, mechanical drawings, securities, currency, money, bullion, precious stones, jewelry, or other similar valuables, paintings, statuary, or other works of art; or property carried gratuitously or as an accommodation. The process of removing drawers must be done in the presence of the customer or their agent.
9. What shall not be responsible for damage resulting when moving household items that have deteriorated such as, but not limited to, lamp shades, mattresses, electrical wiring, etc.
10. What A Move shall not be responsible for glass in any form or damage resulting from glass breakage unless special packaging has been purchased. This applies to porcelain and ceramic items, also.
11. What A Move shall not be responsible for plants or pets.
12. What A Move may use dollies to facilitate removal or placement of appliances, etc., and damage that may result to soft floors, such as, but not limited to, indentation, scuff marks, etc., are not the responsibility of What A Move.
13. What A Move shall not be responsible for damage to waterbeds or any subsequent damage. We claim no expertise as waterbed technicians.
14. What A Move shall not be responsible for damage to items requiring special instructions if customer fails to provide such instructions including, but not limited to, disassembly or assembly of said items and any special preparation required.
15. What A Move assumes no liability or responsibility for any items and cargo placed in the customer’s own vehicle or in rental equipment and which What A Move does not transport.
16. What A Move may use dollies to move heavy objects such as but not limited to pianos, appliances, items over 300 lbs., etc. Any floor surfaces including but not limited to parquet, hardwood, ceramic, marble, entrance halls, etc. and any damage that may result to soft floors, such as, but not limited to, indentation, scuffmarks, etc., are not the responsibility of What A Move. If floor can be pulled by thumbnail, we are not responsible for damage. What A Move may use water or soapy water to facilitate removal or placement of appliances.
17. Any damage caused by incomplete floor areas, such as, but not limited to, subsequent damage to ceilings, will not be the responsibility of What A Move.
18. What A Move cannot be responsible for the working condition of major appliances.
19. What A Move cannot be responsible for dents or scratches on major appliances. They are covered by a thin metal that has an extreme affinity to dent and scratch.
20. What A Move will not repair or replace pressed board or simulated wood furniture. Much of the budget priced furniture today is made from a pressed wood or wood byproduct material w/ a photograph of wood grain attached. Some of the wood grain look is simply paper and some is very thin plastic material like on lower end kitchen cabinets. This type of material is not structurally strong, especially if it has screws, since the screw threads have no real grain to imbed into, just crumbly pressed wood chips held together by some binding agent. It is not repairable and we have seen it crumble from the smallest vibrations riding in a truck across town. PLEASE, do NOT ask us to repair or replace this type of furniture! We will do our best to move it successfully for you. This type of furniture is specifically excluded from basic and increased insurance coverage.